Terms and Conditions
Terms and Conditions
Thank you for visiting www.lunovia.shop. These terms and conditions apply to your use of www.lunovia.shop and associated sub websites that we own and maintain.
By making a purchase on this website, you agree to these terms and conditions. Lunovia may update these terms and conditions from time to time.
For questions, comments, and suggestions, please email liqfybusiness@gmail.com
Orders
Orders made on www.lunovia.shop and sub websites are only for private use and not intended for re-sale. We do our best to maintain accurate stock counts on our website. Lunovia reserves the right that products are subject to availability and that items might be out of stock. Lunovia shall not be held liable in case of unavailability of products. Lunovia reserves the right to cancel orders for any reason, including for suspected violation of these Terms and Conditions.
Pricing and Payments
Lunovia displays prices in, and accepts payments in various currencies. We securely accept VISA, Mastercard, American Express, PayPal, Apple Pay and a number of other payment methods. Discount codes cannot be combined.
Shipping
Lunovia offers free shipping on orders above varying thresholds. This threshold depends on the country the order is shipped to. Any applicable shipping costs will be added at checkout.
Delivery times differ by country and by the shipping method selected. Delivery times displayed on the website are an estimate and we do our very best to achieve these, but actual performance may differ depending on conditions which are out of the control of Lunovia
Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mis-typed address)—are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes
Taxes and Duties
Prices are inclusive of taxes for shipments destined for Europe, United Kingdom, Australia, New Zealand and Singapore. If sales tax does not apply in destination country, no taxes apply for the purchase. For other countries, taxes and relevant duties will be calculated on checkout.
Returns
Customers may return eligible products within 30 days of receiving an order, provided that the items are unused and in original condition, including all original branded packaging. Personalized products and products marked "Final sale" on the respective product page are not eligible for return.
All returned items must meet the terms of our return policy, or they will be sent back to the Customer at Customer’s expense.
Shipping fees (if applicable) are non-refundable.
Returned goods remain your responsibility during transit and until signed for by Lunovia or its’ partner warehouses.
Warranty
Lunovia guarantees watches and jewelry pieces to be free of any manufacturing defect for one year from the date of purchase. The warranty does not cover general wear, damage caused by accident, misuse, neglect or failed repair attempts. The warranty does not cover purchases made using online auction sites or other unauthorized resellers.