Shipping & Returns
Where does Lunovia ship?
Lunovia ships to 30 countries:
- North America: United States, Canada, Mexico
- Europe: Belgium, Bulgaria, Croatia, Czechia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
- Asia: Hong Kong, Japan, Thailand
How much does shipping cost?
- We currently offer free shipping for all orders!
How long will delivery take?
- Orders are disatched within 1-3 business days.
- Delivery times range from 3-15 business days depending on the destination.
| Destination | Free shipping |
| United States | 3-12 Days |
| Canada | 7-11 Days |
| Mexico | 10-17 Days |
| UK | 5-11 Days |
| Europe | 7-15 Days |
| Hong Kong | 4-6 Days |
| Thailand | 10-15 Days |
| Japan | 3-7 Days |
Refund, Resend and Returns Policy
We offer a quick dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. The products need to be returned to our Warehouse if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Lunovia will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from our warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from our warehouse.
b. For all other counties, we will deal with your dispute for delayed orders after 100 days counting from the date that order departed from our warehouse.
2. Orders not Received
We will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
3. Products Damaged
We offer a full refund or a replacement if packages arrived are badly damaged.
We offer a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
4. Incorrect or Missing Products
Lunovia has a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:
a. For incorrect products, we offer a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., we offer a refund or resend if you provide evidence.
c. For parts missing which doesn’t affect product function, we may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only.
d. For accessories, we will resend the accessories.
5. Orders Cancellation
For orders cancellation, we offer a full refund before products are processed by our warehouse.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
6. Unacceptable Disputes
Lunovia shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.