FAQ

Frequently Asked Questions

PLACING AN ORDER

1. Where does Lunovia ship?

Linjer ships to 44 countries:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Ireland, Germany, The Netherlands, Norway, Sweden, Denmark, Finland, Iceland, Belgium, Luxembourg, Italy, Vatican City, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland
- Oceania: Australia, New Zealand
- Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Cambodia
- Middle East: Israel, United Arab Emirates

2. What payment methods do you accept?

We accept a number of payment methods on our secure checkout including Visa, Mastercard, American Express, Diners, Paypal and Apple Pay.

3. Do you have any stockists/physical stores?

We sell through our website only; this is how we're able to sell luxury-quality products at a fraction of the price of traditional luxury brands. We know that nothing compares to seeing something in real life though. If you'd like to get more of a sense of a particular product, you can check out our product pages, go on Instagram and search the tag #lunovia or images tagged @lunovia, or search online for other images or videos of our products.

4. What is your return policy?

Please see our Shipping & Returns for more information. 

 

OUR JEWELRY

1. Where is your jewelry made?

Our jewelry is manufactured in China.

We screen all of our suppliers to ensure that their values are consistent with ours. We look for clean and safe working environments and observe how employees are treated. We have personally visited and tested over dozens of factories, choosing partners that have a long-term approach with their employees. This not only results in better working environments for the employees, but also a staff of organized and highly trained teams who can consistently make high-quality products with care!

2. How do I clean my jewelry?

Check out our Jewelry care guide to keep your pieces in tip top shape! 

3. Do you offer customisation?

Unfortunately we do not offer customization at this time.

For other questions, you can email us at liqfybusiness@gmail.com